Is AI-powered screening the ultimate hiring solution?

Explore the limitations and potential drawbacks of relying solely on AI.

By Melania DaSilva-Deaver, Principal

AI is undoubtedly a prominent buzzword these days, and for good reason, but it still can’t match a human’s complex emotional intelligence and innate ability to adapt to ever-changing situations. It’s these attributes that enable us to excel in areas that demand nuanced decision-making, social interaction, and creativity – domains beyond the current capabilities of AI.

So while the use of AI in candidate screening has its advantages, it also has limitations and potential drawbacks. I know, I know, I make my living as an executive recruiter so of course I'd say that, right? Don't get me wrong; we use AI daily, but the reality is that by relying solely on it, organizations miss out on certain aspects of a candidate's qualifications and fit for the role. Let’s take a look at why.

AI can't truly empathize with human emotions or motivations. This can lead to misunderstandings during assessments, especially when analyzing soft skills like active listening, conflict resolution, problem-solving or building rapport. Crucial across a wide variety of job positions, these skills are difficult to fully assess with AI alone. They depend heavily on context and nuance, and AI still struggles to grasp these subtleties, potentially misreading situations.

Because it relies primarily on existing data patterns by which it’s been trained, AI may unintentionally introduce biases or overlook valuable, diverse talent, a risk that companies just can’t take. According to Lever, 47% of employees believe their companies have initiated only some changes aimed at improving DEI or not nearly enough and still have a long way to go.

Human judgment and intuition play a vital role in holistic candidate assessment, considering factors that AI may not be programmed to analyze. It lacks the human ability to interpret nonverbal communication, emotional signals, and subtle changes in tone and inflection that can convey so much more than words alone.

That said, when utilized correctly and equitably, AI has a powerful role in the recruitment of top talent. However, to achieve a balanced approach, it should be leveraged to support decision-making rather than being the sole or primary determinant in the candidate hiring process.

In our daily work, our firm utilizes AI as a complementary tool in the wider recruitment process. Our track record showcases exceptional executive hires resulting from our AI-driven strategies. We utilize it to improve recruitment efficiency, candidate quality, and overall experience. We also prioritize a client-centric approach, custom tailoring our AI approach to meet the targeted needs and challenges of each client situation.

However, real life interaction is rife with subtext, implicit meanings, and emotional cues. As executive recruiters, we leverage and utilize our human assessment, judgment, and intuition to deliver the personalized and effective executive recruitment outcomes we are recognized for. Combining human assessment and soft skills evaluation with the power of AI, we offer a thorough, well-rounded approach to executive recruitment that addresses potential biases, promotes diversity, equity, and inclusion, and ensures fairness in candidate selection.

This balanced approach sets the foundation for a more effective and fair approach to evaluating candidates based not just on their technical skills but also on their interpersonal abilities and potential for success in collaborative, human-centered workplaces.